FAQ

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Can I Bring In My Own Item?

Yes! We actually encourage our customers to bring in their own products for customization. Whether you already have your own tumbler, cutting board, T-shirt or even a snow globe, we would be happy to customize whatever you have. (some limitations apply)

Can I Color My Engraving?

Currently we only offer colored engravings on stainless steel items that lack powder coating. Since we use C02 lasers, we cannot engrave into metal and must use a special spray that permanently bonds to the metal. Some items come with a pre-colored engraving, such as our leatherette.

I Don't Have A Design, Can You Create One For Me?

Yes! We have a dedicated designer to help with any designing process as well as a library of thousands of pre-made images we can reference for a quick design. We also offer a list of fonts to choose from or we can find something that better suits your idea.

When Will My Item Ship?

Most items ship within 3-5 business days. Larger orders (50+ items, may take up to 2 weeks). Garment orders will ship within 2 business days if they are in stock. All other Garment orders may take 1-4wks depending on quantity and complexity. If you need an order sooner, please contact us.

Do You Offer Discounts For Businesses & Non-Profits?

Yes, please see our Wholesale & Bulk Discounts Page for More

How Do I Report A Problem With My Order?

Please see /pages/policies for all order issues

I applied for a wholesale account, but I did not receive a tax exempt status

Only certain accounts apply for Tax Exempt Status. If you feel you do and did not receive this status on your account after approval Please fill out our Contact Form

I Lost My Stores Discount Code

Please Fill Out A Contact Form and our associates will help you out.

I Qualified for A Bulk Discount But It Didn't Apply At Checkout

You must enter in the discount code that applies to your order total before tax. Codes can be found in checkout as well as in our website header. Unfortunately these codes do not automatically apply and have to be entered manually.

If there is another issue where you meet all requirements and have entered in the code and still nothing is happening please fill out a Contact Form

I'm Confused On How To Customize My Order

At checkout you can enter in a name, phrase or a description of what you would like added onto your pre-made design item or completely custom item.

Pre-made items come with a free same side engraving (such as adding a name over/under an image) or you can add a design to the back by adding a deluxe engraving to your cart which can be found in our parts and add ons section. You can then submit an image via the upload link inside of the deluxe engraving listing or add your description at checkout.

Still having trouble? Fill out a Contact Form

Call/Text us 330-275-7008 between 10am-5pm Mon - Fri EST

Ask our Websites Chat Bot!

We help people customize their products everyday and we're more than happy to help you too!