FAQ

Frequently Asked Questions
 

Can I Bring In My Own Item?
Yes! We actually encourage our customers to bring in their own products for customization. Whether you already have your own tumbler, cutting board, T-shirt or even a snow globe, we would be happy to customize whatever you have. (some limitations apply)
 

Can I Color My Engraving?
Currently we only offer colored engravings on stainless steel items that lack powder coating. Since we use C02 lasers, we cannot engrave into metal and must use a special spray that permanently bonds to the metal. Some items come with a pre-colored engraving, such as our leatherette.

 
I Don't Have A Design, Can You Create One For Me?
Yes! We have a dedicated designer to help with any designing process as well as a library of thousands of pre-made images we can reference for a quick design. We also offer a list of fonts to choose from or we can find something that better suits your idea.
 
When Will My Item Ship?
Most items ship within 3-5 business days. Larger orders (50+ items, may take up to 2 weeks). Garment orders will ship within 2 business days if they are in stock. All other Garment orders may take 1-4wks depending on quantity and complexity. If you need an order sooner, please contact us.

Do You Offer Discounts For Businesses?
Yes, we offer quantity discounts for one time purchases of larger quantities as well as wholesale opportunities for large and small businesses.  Please see our Quantity discounts and wholesaler page