Policies

Return Policy

Your satisfaction is Guaranteed. If your item(s) arrived not up to par or damaged, please email customer support at support@pictureitengraving.com with your order number within 30 days of delivery. We do not accept returns on customized items but we are more than happy to fix them if there was an error on our end.

If you would like to return a non-customized product, please email us at support@pictureitengraving.com with your order number. Buyer is responsible for return shipping. We will not accept forced returns.

Missing Package

If you think your item is lost or stolen, please file a report with your local post office, check around your home, and double-check your tracking. If you still cannot locate your package email us at support@pictureitengraving.com for further help.

Satisfaction Guarantee

Not how you Pictured It? Here at Picture It, we stand behind our products, if your design doesn’t meet your expectations let us know and we’ll fix it, guaranteed. support@pictureitengraving.com